Help Desk The Help Desk is our problem solving center and is staffed by trained technicians who can answer questions and dispatch service. The Help Desk is open from 7 a.m. until 6 p.m. CT, Monday through Friday and can be reached by calling our toll-free number, 1-800-825-1262. Online Service Dispatch Maintenance contract customers can now send service requests to the Help Desk online. Click here for the Dispatch Page. Field Service All equipment furnished by Dataco DeRex is eligible for service nationwide. All service activities, including installation, maintenance, on-site service calls and the Help Desk, are monitored and supervised by the Field Service Manager and his highly trained staff. Product Technical Support Our Product Technical Support Group is comprised of engineers and technicians who lead the industry in technical know-how. The support team can be reached through Customer Service. Installation Dataco DeRex Field Service is available to install all Dataco DeRex systems. The service is provided at a fixed rate and guarantees the product to be operational at the customer's site. Published installation rates are available on all Dataco DeRex products. Maintenance Contracts Yearly Maintenance contracts are available on all Dataco DeRex systems. Dataco DeRex total maintenance provides you with skilled service personnel and unparalleled logistic support at cost-effective rates. Rates are determined based on 8:00 a.m. to 5 p.m. coverage, 5 days per week ( Monday through Friday ), except national and local holidays. Response time is typically within four to six hours. Parts and labor are included. Dataco DeRex is pleased to quote maintenance contract pricing for special conditions ( for example, extended coverage). Products furnished by Dataco DeRex qualify for our annual maintenance coverage at installation. Products that have not been installed by Dataco DeRex or have not been under Dataco DeRex maintenance, are eligible for Dataco DeRex maintenance with an initial inspection. This inspection is regarded as a Time and Materials service call. Time and Material Service Calls This "on call" service is available for all Dataco DeRex products whether purchased through Dataco or elsewhere. All Time and Material calls are arranged through Dataco DeRex Customer Service, Kansas City at 800-825-1262, 7am to 7pm CDT. Call Dataco DeRex for details on our competitive rates for Time and Material service calls. Warranty Dataco DeRex warrants that at the time of delivery and for 90 days thereafter, each product shall be operational to the published manufacturer specifications. NOTE: Various products have a 90-day Parts Only warranty, while others have a 90-day Parts and Labor warranty. Please contact Dataco DeRex sales representative for details. Training A wide variety of product training is available from Dataco DeRex. Courses presented by the Customer Service Department can be arranged either at the Dataco DeRex Kansas City site or at the customer's site. Because each customer has unique requirements and capabilities, each course is designed specifically to meet the individual customer's needs. Please contact Customer service to schedule your training program. Repair Services Dataco DeRex can repair or refurbish all Dataco DeRex supplied printer systems and most other printers as well. Please contact Dataco DeRex Customer Service, Kansas City, for a quotation to cover your needs. Depot Repair The repair of certain products is addressed more economically through our depot repair.Depot repair services are available on most printers. Please contact Dataco DeRex Customer Service should your needs dictate depot repair.